SOLID FOUNDATION OF KNOWLEDGE
No one does CX better than us
Contemporary Future of Scientific Development
The exchange of world-class CX expertise and solutions
Insights into the Future of CX metrics
Contemporary Future of Scientific Development
The exchange of world-class CX expertise and solutions
Insights into the Future of CX metrics
What we offer
Exchange of world-class CX expertise and solutions/products
Assist companies to improve their CX
Customer Experience Consulting & training
Comprehensive and Most Trusted CX 360 Solution
Broad Encompassing CX Solutions delivered by Proven Specialists
Customer Experience Consulting & training
Unparalled CX expertise, partnership and value proposition
INDUSTRIES
Banking
Legal
Chemical
Insurance
Telecommunication
FMCG
Technology
Construction
Medical
Pharmaceuticals
Banking
Legal
Chemicals
Insurance
Telecommunications
FMCG
Technology
Construction materials
Medical
Pharmaceuticals
We partnered with the Chair of Customer Experience at the University of Pretoria to development the first ever
CUSTOMER EXPERIENCE INDEX BENCHMARK
It is the first of its kind type of benchmark measurement in South Africa. Measuring Customer Experience (end-to-end) – other surveys only look at customer service, satisfaction etc.
The model systems provides empirical evidence that have been proven to be highly reliable together with a representative sample across the South African population.
Credibility & sustainability achieved through the independent relationships between the University of Pretoria, operating partners – CE Exchange and the Chair of Customer Experience.
The outcome of the measurement can provide our customers with a Return of Customer Experience Investment (ROXI) and an Experienced Based Growth Index (EBGI).
Issued and managed by the Chair in Customer Experience Management, Department of Marketing Management
Faculty of Economic and Management Sciences, University of Pretoria
CX Index® is a registered trademark of the University of Pretoria, and all Intellectual Property is protected
Experience has emerged as the new basis for exchange!
About US
CX Exchange is a private South African company that specializes in delivering market research projects and Customer Experience (CX) solutions. CX-Exchange consists of four companies, each specializing in a very specific area of CX and having more than 80 years of combined experience.
OUR VISION & MISSION
In a fiercely competitive business environment, the delivery of exceptional customer experience is not a mere option, but rather a fundamental prerequisite for companies to thrive.
At CX Exchange, we aspire to become the primary partner for companies searching for CX solutions that drive action, produce meaningful improvements, and lead to a differentiated market position.
Our mission is to guide and support our clients through this transformational journey by offering innovative and customized solutions, ensuring that CX becomes a strategic asset that differentiates you from your competitors.
Our Approach
We adopt a partnership approach to understand your unique needs and challenges and focus on building sustainable synergistic relationships. Through close collaboration, we ensure that the value of CX is understood at all levels within the organization which drives the adoption of a customer-centric culture.
Our team of highly skilled professionals provides continuous support and is committed to ensuring skills and knowledge transfer to the extended project team.
OUR solutions
We deliver market research projects and CX solutions that empower our clients to make informed decisions about their customers and develop CX strategies to retain their existing customers and attract new customers.
Our suite of CX solutions includes:
- CX Exchange – a world-class customer experience benchmark measure
- Proprietary CX research programs
- In-house CX training courses
- CX certification programs
Our suite of CX offerings was developed and refined utilizing many years of industry experience and guarantees results that will make a tangible improvement in your organization.
If you are searching for a dependable and trustworthy partner for your CX needs, CX Exchange is the perfect fit for you. We are committed to delivering tailored solutions that will address the needs of your customers and internal stakeholders.
… in time, new approaches and tools consistent with a new experience-based view of economic theory will emerge …
Our team
Unparalleled CX expertise under one roof
What Clients Say
